Cancel/Change Order

Effective Date: January 1, 2024

At Overgov, we understand that customers may need to modify or cancel an order after it has been placed. This policy outlines the conditions and procedures for requesting order cancellations or changes.

By placing an order on https://overgov.com/, you agree to the terms described below.

1. Cancellation Window

Orders may be canceled within a limited timeframe after being placed.

  • Cancellation requests must be submitted within 12 hours of order confirmation
  • After this period, orders may already be processed and cannot be canceled

Once an order enters the processing stage, cancellation requests are no longer guaranteed.

2. Order Changes

Customers may request changes to their order within the same 12-hour window.

Changes may include:

  • Updating shipping address
  • Correcting customer information
  • Modifying item size, color, or quantity

All change requests are subject to availability and processing status.

3. Requests After Processing

If your order has already been processed or shipped:

  • Changes or cancellations cannot be made
  • You may refer to our Return & Refund Policy after receiving the order

4. How to Request a Cancellation or Change

To request a cancellation or modification, please contact our support team as soon as possible.

Required Information:

  • Order number
  • Full name used at checkout
  • Details of the requested change or cancellation

Contact Method:

  • Email: support@overgov.com

Requests are handled in the order they are received and are subject to confirmation by our team.

5. Refunds for Canceled Orders

If your cancellation request is approved:

  • A full refund will be issued to the original payment method
  • Refund processing time is up to 12 business days

No cancellation fees or processing fees will be applied.

6. Address Errors

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is submitted:

  • Contact us immediately within the 12-hour window
  • We cannot guarantee corrections once the order has been processed

Orders shipped to incorrect addresses may not be recoverable.

7. Refused or Undeliverable Orders

If an order is refused or deemed undeliverable:

  • The package may be returned to us by the carrier
  • Refunds may be issued after the item is received and inspected
  • Original shipping costs may not be refundable

8. Duplicate Orders

If you accidentally place duplicate orders:

  • Contact us immediately within the 12-hour window
  • We will assist in canceling the duplicate order if it has not been processed

9. Fraud Prevention

Overgov reserves the right to cancel any order suspected of:

  • Fraudulent activity
  • Unauthorized transactions
  • Violations of our Terms of Service

Customers may be contacted for verification before order processing.

10. Policy Updates

We reserve the right to update or modify this Cancel / Change Order Policy at any time.

Changes will take effect immediately upon posting on our website.

11. Contact Information

For any cancellation or modification requests, please contact us:

  • Email: support@overgov.com
  • Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)