Cancel/Change Order

Effective Date: July 17, 2026

At Overgov, we understand that you may need to modify or cancel an order after it has been placed. We strive to process orders as quickly as possible while providing flexibility whenever feasible. This policy explains how order cancellations and changes are handled.

1. Order Cancellation

You may request to cancel your order before it enters processing.

Because our fulfillment team begins preparing orders promptly, cancellation requests should be submitted as soon as possible after your purchase.

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has entered the processing or shipping stage, it can no longer be canceled.

2. How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team with the following information:

• Order Number
• Full Name
• Email Address used for the order
• Reason for the cancellation request (optional)

You can contact us at:

Email: support@overgov.com

Customer Support Hours

• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

We will review your request and notify you of its status as quickly as possible.

3. Changing an Order

If you need to change your order, please contact us immediately.

Depending on the processing status, we may be able to assist with changes such as:

• Updating the shipping address
• Correcting customer information
• Changing the size
• Changing the color
• Removing an item
• Adding an item (subject to availability)

Requests are reviewed individually and cannot be guaranteed once order processing has begun.

4. Orders That Cannot Be Changed

Once an order has been packed, assigned to a shipping carrier, or shipped, we are generally unable to make changes, including:

• Changing the shipping address
• Changing products
• Changing sizes or colors
• Adding or removing items
• Combining multiple orders
• Splitting an order into separate shipments

If your order has already shipped, you may be eligible to return the item in accordance with our Return & Refund Policy.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information during checkout.

If you notice an error in your shipping address or contact information, please contact us immediately.

While we will make every reasonable effort to update your information before shipment, we cannot guarantee modifications once processing has started.

Overgov is not responsible for delays or delivery issues caused by incorrect information provided during checkout.

6. Order Processing Time

Orders are processed according to our standard fulfillment schedule:

Orders placed after the daily cut-off time or on weekends and holidays will begin processing on the next business day.

7. If Your Order Has Already Shipped

Once an order has been shipped, it cannot be canceled or modified.

After receiving your order, you may request a return if the item qualifies under our Return & Refund Policy.

Please refer to that policy for complete return eligibility and refund information.

8. Refunds for Canceled Orders

If your cancellation request is approved before shipment, your payment will be refunded to the original payment method.

Approved refunds are generally processed within 12 business days, although your financial institution may require additional time to post the funds to your account.

There are no cancellation fees for eligible canceled orders.

9. Fraud Prevention

For security reasons, Overgov reserves the right to refuse cancellation or modification requests if we suspect fraudulent activity, unauthorized payment, or violations of our Terms of Service.

Additional verification may be required before certain requests can be completed.

10. Contact Us

If you have any questions regarding order cancellations or changes, please contact us.

Overgov

Email: support@overgov.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

We are committed to responding to customer inquiries as quickly as possible during business hours.

Policy Summary