FAQs

Effective Date: July 17, 2026

Welcome to the Overgov Frequently Asked Questions page. Here you'll find answers to the questions we receive most often about shopping, shipping, returns, payments, and more. If you need additional assistance, our Customer Support team is always happy to help.

Orders

How do I place an order?

Browse our collection, select your preferred item, size, and quantity, then add it to your cart. When you're ready, proceed to checkout and complete your payment using one of our accepted payment methods.

Can I cancel or change my order?

Yes, you may request to cancel or change your order before it enters processing. Once an order has been processed or shipped, we are unable to make changes or cancellations.

Please contact us as soon as possible if you need assistance.

Will I receive an order confirmation?

Yes. After your payment has been successfully completed, you'll receive an order confirmation email containing your order details.

If you don't see the email, please check your spam or junk folder.

Shipping

Where do you ship?

Currently, Overgov ships to addresses within the United States.

How long does processing take?

Orders are processed within 1 business day.

Processing takes place Monday through Friday.

Orders placed after 5:00 PM (EST) begin processing on the next business day.

How long does shipping take?

Estimated delivery includes:

Delivery estimates may vary depending on your location and carrier operations.

How much does shipping cost?

We charge a flat shipping rate of $6.99 for standard shipping.

The shipping cost is displayed during checkout before payment is completed.

Which carriers do you use?

Orders are delivered by one of our trusted shipping partners:

• USPS
• UPS
• FedEx

The carrier is selected based on destination and logistics.

Will I receive tracking information?

Yes.

Once your order ships, you'll receive an email containing:

• Tracking number
• Shipping carrier
• Shipment confirmation

Tracking information usually becomes available within 24–48 hours after the carrier receives your package.

Returns & Refunds

What is your return policy?

We offer a 60-day return policy from the date your order is delivered.

Returned items must meet the eligibility requirements described in our Return & Refund Policy.

How long does it take to receive my refund?

Approved refunds are processed within up to 12 business days after the returned item has been received and inspected.

Your financial institution may require additional time before the funds appear in your account.

Do you charge return or restocking fees?

No.

Overgov does not charge:

• Return processing fees
• Restocking fees
• Administrative return fees

Can I exchange an item?

Yes.

If inventory is available, we are happy to assist with eligible exchanges for another size or color.

Products

What products do you sell?

Our collection includes:

• Jeans
• Denim Shirts
• Blazers

We regularly update our catalog with new styles and seasonal collections.

How do I choose the correct size?

Please refer to the Size Guide available on each product page before placing your order.

If you need additional assistance, feel free to contact our support team.

Will the product color look exactly like the photos?

We make every effort to display products accurately.

However, slight color differences may occur due to monitor settings, screen brightness, and lighting conditions.

Payments

Which payment methods do you accept?

Currently, we accept:

• PayPal
• Venmo

Available payment methods are displayed during checkout.

Is my payment secure?

Yes.

Payments are processed through secure third-party payment providers using industry-standard security measures.

Overgov does not store your complete payment information.

Customer Support

How can I contact Overgov?

You can contact us anytime during business hours.

Email:

support@overgov.com

What are your customer support hours?

Additional Questions

I entered the wrong shipping address. What should I do?

Please contact us immediately.

If your order has not yet entered processing, we will do our best to update the shipping address.

What happens if my package is delayed?

Occasionally, delays may occur due to weather, carrier operations, holidays, or other unforeseen circumstances.

If your shipment appears unusually delayed, please contact us and we'll be happy to assist.

What should I do if I receive a damaged or incorrect item?

Please contact our Customer Support team as soon as possible with:

• Your order number
• Photos of the item
• Photos of the packaging
• A brief description of the issue

We'll review your request and work toward an appropriate resolution.

Do I need an account to place an order?

No.

You may check out as a guest if that option is available during checkout.

Creating an account can make it easier to view your order history and manage future purchases.

Still Need Help?

If you can't find the answer you're looking for, we're here to help.

Overgov

Email: support@overgov.com

Customer Support Hours

Monday – Saturday

8:00 AM – 7:00 PM (EST)

Our team will respond as quickly as possible during business hours.