Return & Refund Policy

Effective Date: January 1, 2024

At Overgov, customer satisfaction is a priority. This Return & Refund Policy outlines the conditions under which returns are accepted and refunds are issued for purchases made through https://overgov.com/.

By placing an order with Overgov, you agree to the terms set forth in this policy.

1. Return Eligibility

We offer a 60-day return window from the date of delivery. Customers may request a return within this period if the following conditions are met:

  • Items must be unused, unworn, and in original condition
  • Items must include all original tags and packaging
  • Proof of purchase (order confirmation or receipt) is required

Returns that do not meet these criteria may be declined.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items marked as final sale or clearance
  • Gift cards or promotional items
  • Products that show signs of wear, washing, or alteration

3. Return Process

To initiate a return, customers must contact our support team.

Steps to Return:

  1. Email us at support@overgov.com with your order number and reason for return
  2. Our team will review your request and provide return instructions
  3. Securely package the item and ship it according to the provided instructions

Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping arrangements
  • We recommend using a trackable shipping service
  • Overgov is not responsible for lost or damaged return shipments

5. Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Conditions:

  • Approved refunds are processed within 12 business days after inspection
  • Refunds are issued to the original payment method
  • No restocking fees or processing fees will be charged

Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank or payment account again
  • Contact your payment provider, as processing times may vary
  • If the issue persists, contact us for assistance

7. Exchanges

We currently do not offer direct exchanges.

If you wish to replace an item:

  • Return the original item following the return process
  • Place a new order for the desired product

8. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos showing the issue

We will review the case and provide a suitable resolution, which may include a replacement or refund.

9. Order Cancellations

Orders can only be canceled within a limited timeframe:

  • Requests must be made within 12 hours of placing the order
  • Once the order has been processed or shipped, cancellation is no longer possible

10. Contact Information

For any return or refund inquiries, please contact us:

  • Email: support@overgov.com
  • Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond to all requests within 24 hours on business days.

11. Policy Updates

Overgov reserves the right to update or modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on our website.

Customers are encouraged to review this policy periodically.