Return & Refund Policy

Effective Date: July 17, 2026

Welcome to Overgov.Customer satisfaction is important to us. We want you to shop with confidence knowing that if your purchase does not meet your expectations, we offer a straightforward return and refund process.

This Return & Refund Policy explains the eligibility requirements, return procedures, refund timelines, exchanges, damaged or defective merchandise, and other important information regarding purchases made through Overgov.

By placing an order with Overgov, you agree to the terms outlined in this policy.

1. Return Policy Overview

We proudly offer customers a 60-day return period from the date your order is delivered.

If you are not completely satisfied with your purchase, you may request a return within this timeframe, provided the returned item meets the eligibility requirements described below.

Return Policy Summary

2. Eligible Items for Return

Most products purchased from Overgov may be returned if they meet the following conditions:

• Returned within 60 days of delivery.
• Unused or only minimally tried on.
• Clean and free from stains, odors, or damage caused after delivery.
• Returned with original tags attached whenever possible.
• Returned in the original packaging or packaging that adequately protects the product during transit.
• Include all accessories, inserts, or promotional items originally received.

Meeting these requirements helps us process returns efficiently.

3. Non-Returnable Items

For hygiene, safety, or product integrity reasons, certain items cannot be accepted for return if they have been used or altered.

Examples may include:

• Items showing significant wear or damage after delivery.
• Products altered after purchase.
• Items intentionally damaged.
• Products returned outside the 60-day return period.
• Items missing essential components that prevent resale.

If a return does not meet our eligibility requirements, we may decline the return or return the merchandise to the customer.

4. How to Start a Return

To initiate a return, please contact our customer support team before sending your package.

Please include:

• Your full name
• Order number
• Email address used during purchase
• Item(s) you wish to return
• Reason for the return
• Photos if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Returns sent without prior authorization may experience processing delays.

5. Return Shipping

Once your return request has been approved, you will receive instructions for returning the merchandise.

Customers should package returned items securely to help prevent damage during transit.

We recommend using a shipping service that provides tracking information.

Until the returned package is received by our fulfillment team, responsibility for the shipment remains with the sender.

6. Return Inspection

After your returned package arrives, our team performs an inspection to verify:

• Product condition
• Return eligibility
• Completeness of the order
• Presence of accessories and original components
• Compliance with this Return & Refund Policy

Most inspections are completed promptly after receipt.

If additional information is needed, our customer support team may contact you.

7. Refund Policy

Once your return has been approved following inspection, we will begin processing your refund.

Refunds are issued within up to 12 business days after the returned item has been inspected and approved.

Refunds are made using the original payment method whenever possible.

Depending on your financial institution, additional posting time may be required before the funds appear in your account.

Refund Timeline

8. No Return Fees

Overgov believes in providing a fair and transparent shopping experience.

We do not charge:

• Return processing fees
• Restocking fees
• Administrative return fees
• Refund handling fees

If a refund is approved, the amount refunded will reflect the eligible purchase amount according to this policy.

9. Exchanges

If you would prefer a replacement instead of a refund, we may be able to assist with an exchange.

Exchanges are subject to:

• Product availability
• Size availability
• Color availability
• Inventory levels at the time the exchange is processed

If the requested replacement is unavailable, we may offer an alternative item or process a refund.

10. Incorrect Items

If you receive an item different from what you ordered, please notify us as soon as possible.

Please provide:

• Order number
• Photos of the received item
• Photos of the shipping label
• Description of the issue

Our support team will investigate and work to resolve the matter promptly.

11. Damaged or Defective Products

Although every order undergoes quality inspection before shipment, damage may occasionally occur during transportation.

If your item arrives damaged or appears to have a manufacturing defect, please contact us promptly.

When submitting your request, include:

• Order number
• Description of the issue
• Multiple clear photographs of the product
• Photos of the packaging if applicable

This information helps us evaluate the issue and determine the most appropriate resolution.

12. Missing Items

If your package arrives with missing merchandise, please contact us promptly.

Include:

• Order number
• Description of missing item(s)
• Photos of the package
• Photos of the shipping label

Our team will review shipment records and work toward resolving the issue.

13. Order Cancellations

Orders may be canceled before they enter processing.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may still request a return after delivery in accordance with this policy.

14. Refused Deliveries

If a shipment is refused without prior authorization or returned because an incorrect shipping address was provided, processing may be delayed until the package is received and inspected.

Our support team will contact you regarding available options once the shipment is returned.

15. Gift Returns

If an eligible purchase was received as a gift, please contact our customer support team.

Depending on the circumstances, we will explain the available options for returning or exchanging the item.

16. Promotional Items

If your order included complimentary promotional merchandise, free gifts, or bundled offers, the return may affect eligibility for those promotions.

When applicable, promotional items may also need to be returned to qualify for a full refund.

17. Refund Method

Approved refunds are generally issued using the same payment method used for the original purchase.

We are unable to issue refunds through an alternative payment method except where required by applicable law or when the original payment method is unavailable.

18. Processing Delays

Occasionally, refund processing may take longer than expected due to:

• Banking procedures
• Payment processor verification
• High seasonal return volumes
• Public holidays
• Additional return verification

We appreciate your patience should these circumstances arise.

19. Customer Responsibilities

Customers are responsible for:

• Providing accurate order information.
• Following return instructions.
• Packaging returned products securely.
• Supplying requested documentation when reporting damaged or incorrect items.

Providing complete information helps expedite the return process.

20. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Overgov

Email: support@overgov.com

Customer Support Hours

We strive to respond to inquiries as promptly as possible during business hours.

21. Policy Updates

Overgov reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in our operations, legal requirements, or customer service practices.

The latest version will always be available on our website with the revised effective date.

Policy Summary