Shipping & Delivery

Effective Date: January 1, 2024

Welcome to Overgov. This Shipping Policy outlines the terms and conditions governing the processing, handling, and delivery of orders placed through our website, https://overgov.com/.

By placing an order with Overgov, you agree to the terms outlined below. We are committed to providing a transparent and efficient shipping experience for all customers purchasing our men’s fashion products, including shorts, pants, tops, and jackets.

1. Order Processing

All orders are subject to a processing period before shipment. This stage includes order verification, quality control, and secure packaging.

Processing Schedule

Orders placed before 5:00 PM EST on business days will begin processing the same day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.

2. Shipping Methods & Carriers

Overgov partners with trusted logistics providers to ensure reliable delivery.

Delivery Carriers

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx (Federal Express)

Carrier selection is determined based on destination, shipping conditions, and operational efficiency.

3. Shipping Rates

We apply a flat-rate shipping model for simplicity and transparency.

This rate applies regardless of order size or destination within supported regions.

4. Delivery Timeframes

Delivery timelines consist of handling time and transit time.

Estimated total delivery time is 3 – 7 business days from the date of order placement.

Delivery times are estimates and may vary depending on external conditions such as carrier delays, weather, or seasonal demand.

5. Order Tracking

Once your order has been shipped, a confirmation email will be sent with tracking details.

Tracking information includes:

• Carrier name
• Tracking number
• Shipment progress updates
• Estimated delivery date

Please allow 24–48 hours for tracking updates to become active after shipment.

If tracking details are not received within 2 business days, please contact our support team.

6. Shipping Destinations

We currently ship to selected regions based on operational coverage.

If your address cannot be selected during checkout, it indicates that shipping is not currently available to that location.

7. Address Accuracy

Customers are responsible for entering complete and accurate shipping information.

• Orders shipped to incorrect or incomplete addresses may result in delays or failed delivery
• Overgov is not responsible for delivery issues caused by inaccurate address details
• Returned packages due to incorrect addresses may require additional shipping fees for reshipment

8. Delivery Attempts

Carriers may attempt delivery multiple times depending on their policies.

If delivery is unsuccessful:

• The package may be held at a local facility
• The shipment may be returned to sender after failed attempts

Customers should monitor tracking updates and coordinate directly with the carrier if needed.

9. Lost, Stolen, or Damaged Shipments

Lost Shipments

If your package appears lost or tracking shows no progress:

• Contact us within 7 days of the expected delivery date
• We will initiate an investigation with the carrier

Stolen Packages

Overgov is not responsible for packages marked as delivered but reported stolen. Customers are advised to choose secure delivery locations.

Damaged Items

If your order arrives damaged:

• Notify us within 48 hours of delivery
• Provide clear photographic evidence

We will review and provide an appropriate resolution.

10. Shipping Delays

Certain factors beyond our control may impact delivery times, including:

• Weather conditions
• Carrier disruptions
• High seasonal demand
• Logistics or operational constraints

In such cases, delivery timelines may extend beyond initial estimates.

11. Order Changes & Cancellations

Orders can only be modified or canceled within a limited timeframe.

• Requests must be submitted within 12 hours of placing the order
• Once processing begins, changes or cancellations cannot be guaranteed

Please contact our support team immediately for any requests.

12. Split Shipments

Orders containing multiple items may be shipped separately due to:

• Inventory availability
• Warehouse logistics
• Packaging efficiency

If this occurs, separate tracking numbers will be provided.

13. Customs, Duties & Taxes

For international shipments (if applicable):

• Customers are responsible for any applicable customs duties, taxes, or import fees
• These charges are not included in the shipping cost
• Failure to pay required fees may result in delays or returns

14. Customer Support

For any shipping-related inquiries, our support team is available:

• Email: support@overgov.com
• Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

We aim to respond within 24 hours on business days.

15. Policy Updates

Overgov reserves the right to modify this Shipping Policy at any time. Updates will take effect immediately upon posting on our website.

Customers are encouraged to review this policy periodically.